Pottery Barn used misleading promotional emails to create a false sense of urgency, pressuring consumers to buy quickly.

This deceptive marketing tactic has led many consumers to believe they were running out of time to make a purchase, only to discover the sale was still available the following day or even longer. These repeated tactics have misled consumers into believing they needed to act fast, when in fact the sale was still running.

If you meet the following criteria, you may qualify to participate in the mass arbitration process:

1.  You must be a resident of Washington, Maryland, or Indiana.

2.  You need to have an active Pottery Barn account.

3.  You must have received promotional emails from Pottery Barn advertising limited-time sales or discounts.

4. You should have placed an online order from Pottery Barn within the past three years.

If you qualify for the claim, here’s how you can get involved:

1. Review Your Emails: Check your inbox for marketing emails from Pottery Barn with subject lines implying urgency like “Ends Tonight!” or “Last Chance!”

2. Document Your Purchases: Locate proof of any online orders made from Pottery Barn within the last three years.

3. Join the Arbitration: If you meet the qualifications, you can sign up for the mass arbitration. Complete the provided form and submit the required documentation, such as order receipts and screenshots of the marketing emails.