Data Breach Summary
Transamerica Retirement Solutions, LLC (“Transamerica”), a retirement services provider headquartered in Wilmington, Delaware, has announced a data security incident affecting a limited number of individuals after unauthorized access to a third-party customer relationship management (CRM) application.
On May 7, 2025, Transamerica was alerted by its CRM SaaS provider to suspicious activity involving a third-party cloud-based application used for internal client management. The alert revealed that an unauthorized actor had accessed the application by impersonating a Transamerica employee at the company’s call center.
Upon being notified, Transamerica acted swiftly to contain the threat. The company:
Terminated third-party access to the application
Reset the compromised call center agent’s credentials
Engaged an external forensic investigation firm to assess the full impact
According to Transamerica, the unauthorized access was limited to the CRM application. The company confirmed that its internal network and other systems were not impacted by the breach.
As a precautionary measure, Transamerica is offering free credit monitoring and identity protection services through Equifax to those affected. Impacted individuals have been notified via first-class mail, with letters scheduled to be sent on June 26, 2025. The notification includes activation instructions for these services.
The investigation concluded on June 10, 2025, confirming that the breach affected a small number of individuals—specifically four residents of New Hampshire. No additional states or customers were identified as being impacted.
The personal and sensitive information compromised in this breach includes elements that could lead to serious privacy issues for the affected individuals. Those impacted are at an increased risk of identity theft, where their information could be used without their knowledge to commit fraud or other illegal activities.
The data breach may have exposed a variety of personal and medical information, including:
Full name
Address
Email address
Phone number
Date of birth
Date and cost of medical services
Medical diagnosis and treatment details
Health insurance information
In limited cases, Social Security numbers
If your personal information has been breached, it’s important to take immediate and proactive steps to minimize the potential impact and protect yourself from identity theft or fraud. Here are some general actions that you should consider taking:
Monitor Credit Reports: Check your credit reports regularly for suspicious activity.
Place a Fraud Alert or Credit Freeze: Set up a fraud alert or freeze your credit to prevent unauthorized access.
Monitor Financial Accounts: Review bank and credit card statements for unfamiliar transactions.
Watch for Phishing Scams: Be cautious of unsolicited requests for personal information.
Change Passwords: Update passwords for online accounts and use strong, unique ones.
Enable Two-Factor Authentication: Add an extra layer of security to online accounts.
Review Health and Insurance Info: Check for fraudulent charges if health data was exposed.
If you were impacted by the Transamerica Retirement Solutions data breach, you may have the right to seek compensation for the potential harm caused. Class Action U is dedicated to helping data breach victims connect with skilled attorneys who specialize in this area of law and can guide you through the legal process.
Individuals whose personal information was exposed may have valid grounds to join a class action lawsuit, allowing them to pursue restitution.
If your data was compromised, you could be entitled to compensation for:
Loss of privacy
Time spent resolving the breach
Out-of-pocket expenses
Emotional distress
By pursuing a class action lawsuit, you not only have the opportunity to recover damages but also help hold Transamerica Retirement Solutions accountable, potentially prompting them to strengthen their security measures. Reach out to Class Action U today to find out if you qualify for a data breach class action and learn more about the compensation you may be entitled to.
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