Webster Five has recently informed its customers of a security breach involving debit card information, which may have exposed sensitive personal data. The breach occurred on a merchant’s network, not within Webster Five’s own systems. However, affected customers are at an increased risk for fraud and unauthorized charges.
Webster Five Savings Bank Data Breach Investigation
The breach occurred when a merchant’s network was compromised, potentially exposing debit card information. While Webster Five’s internal systems were not breached, the bank took immediate action to protect its customers. Out of an abundance of caution, Webster Five issued new debit cards to affected individuals.
Customers with compromised cards will receive new chip-enabled debit cards within 7 to 10 business days. These new cards must be activated immediately, as the old cards will be deactivated on the designated date. Webster Five has emphasized that the confidentiality of customer information remains a top priority, but customers should still take steps to protect themselves from potential misuse of their card information.
Even though Webster Five has acted swiftly to secure accounts, customers are advised to remain vigilant and monitor their accounts for unauthorized activity. If any suspicious charges are detected, customers should notify the bank immediately to resolve the issue.
When Did This Breach Occur?
The breach was detected when Webster Five learned of unauthorized access to a merchant’s network, but the exact date of the breach is not disclosed in the notice. Customers were informed and began receiving replacement cards shortly after the incident was discovered.
What Information Was Breached?
The breach potentially exposed sensitive debit card information, which may have included:
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Debit card number
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Account holder’s name
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Expiration date
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Other personal account information
While Webster Five’s systems were not affected, the exposed data could still lead to financial loss or identity theft if misused.
What You Can Do
If your debit card was compromised, here are the steps you should take immediately:
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Activate your new debit card as soon as you receive it by following the instructions enclosed with the card. .
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Deactivate your old card immediately if you believe your data was compromised, by reporting it as stolen through Webster Five’s digital banking platform, or visiting one of the bank’s branch locations.
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Contact merchants that automatically bill you and provide them with your new card number to avoid payment disruptions.
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Review your account statements and activity for any unusual or unauthorized transactions.
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Report unauthorized charges immediately to Webster Five to initiate a dispute process.
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Sign up for Webster Five Digital Banking to monitor your accounts and manage your debit cards online securely.
Taking these actions immediately can help protect your account from further risks.
File a Data Breach Lawsuit Against Webster Five
If you were impacted by this debit card breach, you may be entitled to compensation through a class action lawsuit. Data breaches, even those stemming from external merchants, can still result in significant financial harm and emotional distress, and companies must be held accountable for their failure to prevent unauthorized access to sensitive customer information.
A class action lawsuit provides affected individuals an opportunity to pursue compensation for damages such as lost time, the cost of monitoring accounts, and the inconvenience caused by the breach.
Contact us at Class Action U to learn more about your legal rights and explore your options for compensation. If you’ve received a notification about this breach, suspect your information was compromised, or have experienced any financial damage, fill out our quick, easy, and secure form to sign up. There is no cost to reach out to our legal partner, and no obligation after speaking with someone from our team. Let us help you protect your rights.