Data Breach Summary
Serviceaide, Inc. has recently notified individuals of a data security incident involving the inadvertent exposure of personal information from its Catholic Health Elasticsearch database. Although there is no evidence that this information has been misused, the company is offering credit monitoring services and providing steps for affected individuals to protect their personal data.
On November 15, 2024, Serviceaide discovered that certain patient information in the Catholic Health Elasticsearch database was inadvertently made publicly available. The issue stemmed from a vulnerability that exposed sensitive data for several weeks. A thorough investigation was launched, and a third-party data review vendor was engaged to examine the impacted data. The review concluded on March 20, 2025, and confirmed that some individuals’ personal and medical information was affected.
The company has also reported the breach to the U.S. Department of Health and Human Services and other relevant government regulators.
To help affected individuals, Serviceaide is offering complimentary credit monitoring and identity theft protection services through Cyberscout, a TransUnion company, for 12 months. These services are available at no cost to individuals, but they must enroll themselves to activate the protection.
The exposed information may include:
Name
Social Security number
Date of birth
Medical record number
Patient account number
Medical and health information
Health insurance information
Prescription and treatment details
Clinical information
Provider details (name and location)
Email/username and password
While Serviceaide has not found evidence of misuse of the exposed data, the company is taking precautionary steps to protect affected individuals.
Affected individuals are encouraged to enroll in the offered credit monitoring services within 90 days of receiving the notification letter. To activate these services, individuals must visit the provided enrollment site and use the unique activation code included in the notification. In addition to enrolling in credit monitoring services, we advise you to monitor your account statements and credit reports for any suspicious activity or unauthorized transactions.
Steps for Safeguarding Your Information:
Place fraud alerts with credit bureaus.
Obtain a free annual credit report from each bureau.
Consider placing a credit freeze on your credit file.
Implement an Identity Protection PIN with the IRS to prevent fraudulent tax filings.
If you were affected by the Serviceaide data breach, you may be entitled to compensation for the potential harm caused. Class Action U specializes in helping victims of data breaches connect with experienced data breach lawyers who can assist you in pursuing legal action.
Those whose personal information was exposed may have legal grounds to join a class action lawsuit and seek restitution.
If your personal data was compromised, you could be entitled to compensation for:
Loss of privacy
Time spent addressing the breach
Out-of-pocket expenses
Emotional distress
Pursuing a successful class action lawsuit could not only secure compensation for you but may also encourage Serviceaide to enhance its security measures to prevent future breaches. Contact Class Action U today to find out if you qualify for a data breach class action and to learn more about the potential compensation you may be entitled to.
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