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If you have ever received an unwanted call on your cell phone featuring a robotic, prerecorded voice from federal student loan servicer Aidvantage—especially if you have never even had an account with them—you may be eligible for a substantial cash payout.
Maximus Education, LLC, which does business under the name Aidvantage, has agreed to a $3 million class action settlement to resolve claims that it violated federal law by placing automated robocalls to wrong or reassigned telephone numbers.
The settlement, which received preliminary court approval in June 2026, offers direct relief to approximately 32,188 people nationwide. Eligible class members who submit a timely and valid claim form can receive a cash payment estimated to be between $500 and $1,000. To protect your consumer rights and secure your share of this multimillion-dollar fund, you must act before the upcoming filing deadline on August 24, 2026.
The class action lawsuit, officially titled Knox v. Maximus Education, LLC, was filed in the U.S. District Court for the Middle District of Alabama. The legal action alleges that Aidvantage regularly placed calls using an artificial or prerecorded voice to cellular telephone numbers that did not belong to current or former customers.
In many of these cases, the cell phone numbers belonged to everyday people who had absolutely no relationship with the student loan servicer. Often, these robocalls occur when a loan borrower changes their phone number, and the telecommunications company reassigns that old number to a new, unrelated consumer. When companies fail to update their systems, these innocent consumers are suddenly hounded by persistent, automated calls meant for someone else.
According to the lawsuit, Aidvantage failed to get prior express permission before placing these automated calls to non-customers. Under federal consumer protection laws, making prerecorded calls to a cell phone without the recipient’s consent is strictly prohibited. While Aidvantage denies all allegations of wrongdoing and maintains that it did not violate the law, the company chose to settle the litigation to avoid the mounting costs and distractions of a prolonged court battle.
The core of this class action lawsuit rests on a vital federal law designed to protect everyday people from intrusive telemarketing and automated debt collection. Congress passed the Telephone Consumer Protection Act (TCPA) in 1991 to address the growing nuisance of invasive telephone solicitations and automated dialers.
The TCPA places strict guidelines on how corporations, banks, and loan servicers can contact consumers. Specifically, the law makes it illegal for any entity to place a call to a cellular telephone number using an artificial or prerecorded voice unless they have obtained the “prior express consent” of the person receiving the call.
When a phone number is reassigned to a new consumer, any previous consent given by the prior owner is instantly voided. If a company continues to auto-dial or play prerecorded messages to that number, it can be held legally liable. Under the TCPA, consumers are empowered to hold companies accountable for these invasive practices, with statutory damages starting at $500 per negligent call and rising up to $1,500 for willful violations. By banding together in a class action lawsuit, affected individuals can demand justice and force major corporations to change their calling behaviors.
You do not need to stand alone against a massive student loan servicer. If you received intrusive, unsolicited robocalls from Aidvantage, you may be eligible to participate in this settlement and recover cash.
You may be eligible to file a claim if you meet the following criteria:
You reside in the United States.
You received a call on your cell phone placed by or on behalf of Maximus Education, LLC (doing business as Aidvantage) between February 12, 2021, and September 26, 2025.
The call used an artificial or prerecorded voice.
The cellular telephone number that received the call was not assigned to a current or former Aidvantage customer or account holder at the time of the call.
In other words, if you were a non-customer who got hit with an automated robocall from Aidvantage during the four-and-a-half-year class period, you are considered a class member and have a right to seek compensation.
The total settlement fund established by Maximus Education is $3,000,000. After deducting court-approved administrative expenses (up to $300,000), attorney fees (up to $1,000,000), and litigation costs (up to $12,500), the remaining money will be distributed directly to approved claimants.
Because the settlement is structured on a pro rata (proportional) basis, the final amount each eligible person receives will depend entirely on how many valid claims are submitted before the deadline.
Estimated Payout: Based on expected participation rates, the settlement administrator estimates that individual cash payments will range from $500 to $1,000.
Fluctuation: If very few people file claims, the individual payout could increase. Conversely, if a highly unusual number of people submit valid claims, the individual payment amount could decrease.
No Receipts Required: Unlike some settlements, you do not need to provide years of phone bills to claim your share, as the administrator will verify your phone number against the list of 32,188 affected numbers identified in Aidvantage’s calling records.
Filing a claim is simple, and there is absolutely no cost or obligation to participate. The court-appointed settlement administrator, Kroll Settlement Administration, is overseeing the distribution process.
If you are a potential class member, you may have already received a personalized settlement notice in the mail or via email. This notice contains a unique Class Member ID, which you will need to complete the online claim process quickly.
If you did not receive a notice but believe your phone number was wrongfully called by Aidvantage, you can still participate. You will simply need to provide proof to the settlement administrator that you received an artificial or prerecorded call on your cell phone from the company during the qualifying period.
To submit your claim, follow these steps:
Visit the official settlement website at AidvantageTCPASettlement.com.
Navigate to the online claim form page.
Enter your Class Member ID from your notice, or complete the registration steps if you did not receive a notice.
Verify your contact details and submit the form online.
Alternatively, you can download, print, and mail a paper claim form to:
Knox v. Maximus Education LLC, d/b/a Aidvantage Settlement Administrator, c/o Kroll Settlement Administration LLC, P.O. Box 225391, New York, NY 10150-5391.
All claim forms must be successfully submitted online or postmarked by August 24, 2026.
If you are affected by this settlement, there are several key dates you must keep in mind to protect your legal rights:
August 24, 2026 — Claim Submission Deadline: This is the hard deadline to submit your claim form online or by mail. If you miss this date, you will lose your right to collect any cash payment.
August 24, 2026 — Exclusion and Objection Deadline: If you wish to opt out of the settlement to retain your right to sue Aidvantage individually over these robocalls, or if you wish to formally object to the terms of the deal, your request must be postmarked by this date.
October 7, 2026 — Final Approval Hearing: The federal court in Alabama will hold a final fairness hearing to decide whether to officially approve the $3 million agreement. You do not need to attend this hearing to receive your payment.
Distribution of Funds: Cash payments will only begin to be distributed to approved claimants after the court grants final approval and any subsequent legal appeals are fully resolved.
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