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Belkin Wemo Smart Device

If you purchased a Belkin Wemo smart device and the app control, voice commands, or remote access features stopped working, you may be eligible to take legal action.
What happened?

Some customers allege that Belkin stopped supporting many of its Wemo products, which may have caused the smart features to stop working.

How We May Help

Class Action U is here to help you understand your rights and get you in touch with a skilled attorney who can guide you through the legal process.

What You Can Do

If you purchased a Belkin Wemo smart device and the app control, voice commands, or remote access features stopped working, take action now by filling out the form linked below to determine whether you may qualify to pursue a legal claim.

Some customers allege that Belkin failed to provide adequate notice before discontinuing support for Wemo products and disabling the cloud services those products depended on. When smart features like app control, voice commands, scheduling, and remote access stopped working, some customers claim Belkin did not offer refunds or adequate solutions. The claims allege this was misleading and unfair under consumer protection laws, since customers paid for devices marketed as “smart” devices that would continue to function as advertised.

If you believe you qualify, complete the form to learn whether you may be eligible to pursue a claim.

  1. Age Requirement: You are 18 years or older.
  2. Belkin Wemo Customer: You purchased, owned, or used one or more of the following Wemo products: Wemo Link, Wemo Humidifier, Wemo CrockPot, Wemo Heater, Wemo Air Purifier, Wemo Coffee Maker, WiFi Baby Monitor, Wemo LED Lighting Bundle, Wemo Motion Sensor, Wemo Switch, Wemo Maker Module, Wemo Zigbee Bulb, Wemo Insight, Wemo Smart Light Switch, Wemo HomeKit Bridge, Wemo Dimmer Light Switch, Wemo Mini Plugin Switch, Wemo Outdoor Plug, or Wemo Mini Smart Plug.
  3. Smart Features: Before Belkin’s support ended, you used, connected, or tried to use smart features with your Wemo product, such as the Wemo app, remote access, scheduling or automation, Amazon Alexa voice control, Google Assistant voice control, Apple HomeKit, or Siri voice control.
  4. Feature Loss: Your Wemo product has stopped working in the app, lost remote access, no longer responds to voice commands, or has otherwise lost smart functionality after Belkin’s support ended.

If you believe you have been impacted, here’s what you can do:

  • Gather Your Documentation Collect any proof of your Wemo purchase and product ownership, such as receipts, order history from Amazon or other retailers, product registration emails, warranty information, photos of the device or packaging showing the model number, or screenshots from the Wemo app, Alexa app, Google Home app, or Apple Home app showing your device.
  • Have Your Account Information Ready Prepare your contact information and, if you have it, your Wemo or Belkin account username or email address. Be ready to describe which Wemo product you owned, when you purchased it, what smart features you used, and what happened when the features stopped working.
  • Complete the Form If you believe you qualify, complete the form below and submit your documentation to learn if you may qualify to pursue compensation.
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Frequently Asked Questions

You may qualify if you used the company’s product or service during the time period when the issue affecting other consumers occurred, agreed to the company’s terms of service (which include a mandatory arbitration clause), and experienced the same problem affecting the larger group.

To confirm your eligibility, gather proof of use, such as receipts, account statements, or confirmation emails and complete the intake form to work with our attorneys.

Compensation varies based on your individual damages; there’s no flat payout amount. Settlement amounts are awarded based on each person’s specific circumstances, which often leads to higher individual payouts compared to class action lawsuits where a single settlement fund is divided equally among many participants. Once settled, arbitration decisions are legally binding, meaning the company must pay your full settlement amount.

The mass arbitration process starts with intake and evidence gathering, followed by sending a Notice of Dispute to the company. Once the filing deadline passes, claims are officially filed and a Process Arbitrator is appointed to manage administrative matters. The parties then enter a global mediation phase to negotiate settlement within 120 days. If claims don’t settle, select cases move to a bellwether phase where an arbitrator rules on representative test cases. Finally, after settlement or individual awards are made, claimants receive their compensation payouts.

Nothing. In most cases handled by our partner firms, consumers pay $0 out of pocket to start their claim. Your attorneys will cover any filing fees as part of their contingency arrangement, and the company is required to pay the arbitrator’s fees and most administrative costs. For people with legitimate claims, there is virtually no financial risk in joining a mass arbitration.

A mass arbitration typically takes about 8 to 18 months to resolve, which is significantly shorter than a federal court lawsuit that averages 31 months. The timeline includes intake and evidence gathering (30-90 days), notice of dispute (30-60 days), a mandatory global mediation period within 120 days, and potentially a bellwether phase (6-12 months) if the case doesn’t settle earlier.

Mass arbitration involves filing many individual claims against the same company that are coordinated together, with each claim remaining separate and potentially resulting in individual settlements.

Class actions consolidate all claims into a single lawsuit resolved by a court.

Key differences include:

  1. Speed: arbitration is typically faster
  2. Control: Arbitration gives individuals more control over their claim
  3. Privacy: mass arbitration is confidential while class actions are public record.

No, mass arbitration takes place outside of court through a private arbitration process. Most hearings can be held virtually via telephone or videoconference, depending on the claim amount and circumstances.

Once the company settles, individual payments are distributed to claimants based on their specific damages. Rather than dividing one settlement fund equally like a class action, each person receives compensation calculated according to their unique circumstances and the extent of their harm. The settlement is legally binding, meaning the company must pay all awarded amounts. This individualized approach often results in higher payouts per person compared to class action settlements.