L.A. Care Health Plan Data Breach

L.A. Care Health Plan, through its former vendor Conduent Business Services LLC (“Conduent”), experienced a cybersecurity incident that may have exposed certain personal and health-related information of plan members. The incident involved unauthorized access to a portion of Conduent’s network, potentially impacting sensitive information such as dates of birth, claim numbers, dates of service, treatment costs, and health insurance member information.

L.A. Care Health Plan  Data Breach Investigation

Conduent discovered unusual activity affecting part of its network between October 21, 2024, and January 13, 2025. Upon detection, Conduent immediately secured its systems and launched a thorough investigation with third-party cybersecurity experts to determine the scope of the incident.

The investigation revealed that an unauthorized third party accessed certain files containing L.A. Care Health Plan members’ information. Importantly, Social Security numbers were not involved in this breach. Conduent notified L.A. Care Health Plan once the review of affected files was complete, prompting the organization to notify impacted members.

At this time, there is no evidence of identity theft or fraud linked to this incident. Conduent and L.A. Care Health Plan are enhancing security measures to prevent future breaches and have notified law enforcement.

Individuals whose information may have been exposed include plan members whose data was stored or processed by Conduent. Exposed information included personal and healthcare data, which can be sensitive and may increase the risk of identity-related fraud if mishandled.

When Did This Breach Occur?

The unauthorized access occurred between October 21, 2024, and January 13, 2025, and the issue was discovered by Conduent on January 13, 2025. L.A. Care Health Plan communicated the potential impact to affected members after Conduent completed its investigation.

What Information Was Breached?

According to the notice, the information involved may include:

• Full name
• Date of birth
• Claim number
• Date of service
• Treatment cost
• Date of admission, treatment, or discharge
• Health insurance member information

No Social Security numbers, payment information, or other financial data were included.

What You Can Do

If your information may have been affected by this data breach, consider taking the following precautions:

• Monitor accounts and statements: Review medical bills, claims, and health insurance explanation-of-benefits statements for any irregularities.
• Check credit reports: Obtain free annual credit reports from Equifax, Experian, and TransUnion via www.annualcreditreport.com.
• Report suspicious activity: Contact your health insurer, healthcare providers, or local law enforcement if you detect potential fraud.
• Protect online accounts: Change passwords and security questions if related to the impacted accounts.
• Document communications: Keep copies of notices, emails, and letters related to the breach.

Following these steps can help mitigate risks associated with the exposure of personal and healthcare information.

File a Data Breach Lawsuit Against L.A. Care Health Plan

Companies and vendors handling sensitive personal and health data are legally obligated to maintain reasonable security safeguards. When breaches occur, affected individuals may face time-consuming identity protection efforts and potential privacy violations.

If you were impacted by the L.A. Care / Conduent data breach, you may be entitled to join a class action lawsuit seeking compensation for costs related to monitoring and protecting your information, potential losses, and privacy violations.

Contact Class Action U for a secure, no-cost consultation with a lawyer experienced in class action lawsuits. Fill out the form to see if you qualify for legal action.