Software Answers, a Florida-based property management software provider focused on long-term stay accommodation, has reportedly been targeted in a ransomware attack. The company has not confirmed a breach. Companies that hold customer and guest information have a responsibility to protect it.
Software Answers’s Data Breach Investigation
Software Answers is a Florida-based provider of property management software that specializes in long-term stay accommodation. According to a September 30, 2026 post on a dark web monitoring site that tracks ransomware leak sites, a group calling itself PEAR claimed responsibility for an attack on the company. The attack was estimated to have occurred on September 14, 2026. Another dark web security site similarly reported that PEAR claimed to be behind the attack and said the incident allegedly involved 11.3 terabytes of data.
Those claims are all that is publicly known at this point. Software Answers has not publicly confirmed that a breach occurred, and the scope and nature of any incident have not been described. We have not seen a breach notice from the company, a filing with a state Attorney General, or any statement about which systems, customers or records may have been affected. Nothing on this page should be read as confirmation that any person’s information was taken.
A listing on a ransomware leak site is an assertion by the group that posted it. Groups of this kind often post a company’s name to pressure it into paying a ransom, and they may later publish files they say they copied. Some claims prove accurate and others are exaggerated. The size figure attached to this listing, 11.3 terabytes, is the group’s own claim and has not been independently verified. It can take weeks or months before a company finishes its investigation and tells the public what happened.
The nature of the company’s business is worth understanding. Property management software is used by operators of apartments, extended-stay properties and similar accommodation to manage reservations, billing, guest and tenant records and payments. A software vendor of this kind can hold data on behalf of many property operators, which means an incident at the vendor can reach people who have never heard of it. Depending on how its customers use the software, records can include names, contact details, addresses, payment-related details, identification documents and lease or stay information. We do not know which of these, if any, were involved here. That has not been published, and we are not guessing at it.
If the company does confirm that personal information was involved, state data breach laws generally require notice to affected individuals within set deadlines, and many states also require notice to the Attorney General when a breach affects a certain number of residents. Notification letters usually explain what happened, what information was involved, what the company is doing in response and what steps a person can take, and many include an offer of complimentary credit monitoring or identity protection.
Exposure of identity and payment details from a property or accommodation system could support fraud such as opening accounts in another person’s name, making unauthorized charges, or sending convincing phishing messages that reference a real booking or lease. These are general risks associated with this kind of incident, not confirmed facts about what happened to any individual’s data here.
We will update this page if Software Answers or a regulator publishes more detail, such as the dates of any incident, the data types involved or the number of people notified. If you are a current or former employee of the company, or a tenant or guest of a property that uses its software, there is no need to wait for a letter before taking basic precautions, such as reviewing your statements and considering a fraud alert or credit freeze.
When Did This Breach Occur?
The ransomware group’s claim was reportedly posted on September 30, 2026, and the suspected attack was estimated to have occurred on September 14, 2026. Software Answers has not confirmed the dates of any incident.
What Information Was Breached?
The specific types of information involved have not been disclosed, and the company has not confirmed that any information was taken. Property management systems can hold names, contact details, addresses, payment-related details, identification documents and lease or stay records. Which of these, if any, were involved here is unknown.
What You Can Do
If you are affiliated with Software Answers as a current or former employee, or as a tenant or guest of a property that uses its software, consider these steps to protect yourself:
- Watch your mail and email for any notification from Software Answers or your property operator and keep it for your records.
- Review your bank and card statements for charges you do not recognize.
- Check your credit reports for free at annualcreditreport.com and consider a fraud alert or credit freeze with Equifax, Experian and TransUnion.
- Be cautious of calls, texts and emails that mention your booking, lease or account, and avoid clicking links in unexpected messages.
- Report suspected identity theft to the Federal Trade Commission and your state Attorney General.
File a Data Breach Lawsuit Against Software Answers
If you received a notice that your information may have been involved in a Software Answers data breach, or you believe your information was put at risk, you may be entitled to compensation. Companies that hold customer and guest records are expected to take reasonable steps to protect them, and people affected by a breach can face a lasting risk of identity theft and fraud.
Contact us at Class Action U, where we’ll connect you with a lawyer skilled in class action lawsuits. If you’ve been contacted about this breach, received notice, or discovered you were impacted, fill out our quick, easy, and secure form to sign up. There is no cost to reach out to our legal partner and no obligation after speaking with someone from our team.
