Cone Health Tracking Pixel Settlement: What Patient Portal Users Need to Know

A proposed class action settlement has been reached with The Moses H. Cone Memorial Hospital Operating Corporation (doing business as Cone Health) following allegations that the healthcare system improperly tracked user interactions on its website and MyChart patient portal using third-party tracking tools.

The lawsuit claims that Cone Health integrated third-party tracking technologies, such as Meta (Facebook) pixels, on its public website and secure online patient portals. Plaintiffs argue that these tracking pixels secretly recorded user activity, potential health inquiries, and patient communications, transmitting sensitive data to third parties without user consent or legal authorization.

If you used the Cone Health website or accessed the MyChart patient portal between September 1, 2016, and November 3, 2022, your private health information may have been exposed. You may be eligible to submit a claim for settlement benefits before the upcoming deadline on October 5, 2026.

At ClassActionU.org, our mission is to stand up for everyday people when corporate negligence or digital privacy breaches compromise your sensitive personal data. Below is a detailed look at the case, who qualifies, and how you can take action to safeguard your rights.

What Is the Cone Health Tracking Pixel Lawsuit About?

The class action lawsuit, formally titled Singh v. The Moses H. Cone Memorial Hospital Operating Corp., et al. (Case No. 1:24-cv-00558), was filed in the United States District Court for the Middle District of North Carolina.

The dispute centers on Meta pixels and similar code snippets embedded into website pages. When an individual browses a website equipped with these pixels, the code logs user actions—such as button clicks, search terms, appointment requests, and portal login pages—and transmits that data back to third-party tech platforms for advertising and analytics purposes.

Plaintiffs in the lawsuit allege that Cone Health installed these digital tracking tools across its digital platforms, including pages connected to the MyChart patient portal. As a result, sensitive medical inquiries, IP addresses, device details, and confidential patient interactions were allegedly shared with commercial tech platforms without patient knowledge or consent.

Cone Health denies all allegations of improper tracking, unlawful data sharing, and legal liability. The health system maintains that its website operations complied with applicable laws, but agreed to the settlement to avoid the significant costs, delays, and unpredictability of ongoing litigation.

Federal and State Healthcare Privacy Safeguards

Medical privacy is protected under federal and state legal frameworks designed to prevent unauthorized access to sensitive healthcare records. The Health Insurance Portability and Accountability Act (HIPAA) sets strict standards for covered entities regarding protected health information (PHI). In recent years, federal regulatory agencies, including the U.S. Department of Health and Human Services (HHS) and the Federal Trade Commission (FTC), have warned healthcare organizations that deploying tracking technologies on patient portals without explicit consent can violate federal privacy mandates.

When medical providers embed commercial tracking tools into online portals, everyday patients face the risk of having their private health searches, medical diagnoses, and appointment requests repurposed for commercial advertising. Class action lawsuits serve as a crucial tool for everyday consumers, holding large healthcare providers accountable when digital operations fall short of strict statutory privacy standards.

Who Is Eligible to Participate in the Settlement?

You may be eligible to participate in the settlement class if you meet the following requirements:

• You accessed the MyChart patient portal on Cone Health’s website between September 1, 2016, and November 3, 2022; or

• You completed and submitted an online form on Cone Health’s website during that same timeframe.

Certain individuals are excluded from the settlement class, including judicial officers presiding over the litigation, Cone Health executives, and any class members who validly exclude themselves (opt out) prior to the court-ordered deadline.

What Are Your Rights and Important Settlement Deadlines?

If you are a member of the settlement class, you have several options regarding your legal rights. You must observe the following court-mandated deadlines:

The court will hold a Final Approval Hearing on November 5, 2026, to evaluate whether the proposed agreement is fair, reasonable, and adequate, and to review requests for legal fees and administrative costs.

How to Submit Your Claim and File for Settlement Benefits

To participate in the settlement and request compensation, you must submit a valid, timely claim form by the October 5, 2026 deadline.

1. Submit Online: The fastest way to complete your claim is through the official, court-authorized website at conepixelsettlement.com.

2. Submit by Mail: Alternatively, you can download a paper claim form from the settlement website, complete it, and mail it directly to the Settlement Administrator:

Cone Health Pixel Settlement

c/o Settlement Administrator

P.O. Box 25226

Santa Ana, CA 92799

Phone: (833) 421-7350

Email: info@ConePixelSettlement.com

When healthcare providers expose sensitive medical interactions through digital tracking code, everyday people deserve justice. Taking part in class action settlements ensures your rights are protected while sending a clear message to large health systems that patient privacy must remain a top priority.