Some Sonic customers claim that when checking out on the Sonic Drive-In app or website, the total cost of their order was not made clear before they hit “place order.” As a result, consumers may have paid more than they were led to believe when placing their orders.
If you meet the following criteria, you may be eligible to participate in the arbitration process and may be eligible to pursue a legal claim:
- Age Requirement: You are 18 years or older.
- Sonic Customer: You ordered and paid for food through the Sonic app or website on or after May 1, 2023.
- Delivery or Pickup Order: Your order involved delivery, or you placed multiple orders that may have included delivery.
If you believe you have been impacted, here’s what you can do:
- Gather Your Documentation: Locate any available receipts, order confirmation emails, screenshots of your order history, or bank and credit card records showing charges associated with your Sonic order(s).
- Provide Your Order Details: Have your order number, order date, and the email address or phone number associated with your Sonic account ready when completing the form.
- Complete the Form: Submit your details to determine whether you may be eligible to pursue compensation.