Some customers allege that Best Buy required them to enter personal information, such as their phone number, email address, and street address, as required fields in the checkout process before they could complete their credit card payment. Customers also claim that Best Buy did not clearly disclose why it was collecting this information, particularly their email address, and that the company collected the data for marketing purposes rather than to fulfill or ship the order. The claims allege this violated California’s Song-Beverly Credit Card Act, which protects consumers from invasions of privacy in connection with credit card transactions.
If you believe you qualify, complete the form to learn whether you may be eligible to pursue a claim.
- Age Requirement: You are 18 years or older.
- Best Buy Customer: You personally made a purchase on BestBuy.com (not an in-store purchase).
- California Resident: You were a California resident when you made the purchase, and the product was shipped to a California address.
- Product Type: You purchased a physical product that was shipped to you.
- Payment Method: You paid for the purchase with a credit card, debit card, or similar payment method.
- Time Period: Your purchase was made within the timeframe of the investigation.
If you believe you have been impacted, here’s what you can do:
- Gather Your Documentation: Locate your order confirmation email from Best Buy, order receipts, shipping confirmations, or screenshots of your order history showing the purchase date, product, and amount paid.
- Recall Your Experience: Be ready to share your Best Buy order number, the exact or approximate purchase date, and the email address and phone number you used for the transaction.
- Complete the Form: If you believe you qualify, complete the form and submit your documentation to learn if you may qualify to pursue compensation.