Some customers allege that EA used deceptive pricing tactics inside Star Wars: Galaxy of Heroes to mislead players into spending real money on in-game purchases. When buying virtual items or currency in the game, some customers claim that EA displayed inflated or false reference prices, making items appear more valuable or discounted than they actually were. Some customers further allege that EA falsely indicated items were limited in availability or highly popular among other players in order to create a false sense of urgency. The claims allege that these practices were misleading and deceptive under consumer protection laws.
If you meet the following criteria, you may be eligible to participate in the arbitration process and may be eligible to pursue a legal claim:
- Age Requirement: You are 18 years of age or older.
- Star Wars: Galaxy of Heroes Player: You downloaded, installed, and played Star Wars: Galaxy of Heroes.
- Real-Money Purchases Made: You spent real money on in-game purchases while playing Star Wars: Galaxy of Heroes.
If you believe you have been impacted, here’s what you can do:
- Gather Your Documentation: Collect any receipts, app-store purchase history, email confirmations, or screenshots that show your purchases in Star Wars: Galaxy of Heroes. Helpful records include Apple App Store or Google Play purchase history, email confirmations, and screenshots showing your username, Player ID, or purchase history.
- Locate Your Account Information: Find your Star Wars: Galaxy of Heroes Unique Player ID and username. To locate your Player ID, launch the game, tap the gear icon (Settings) on the home screen, and your Player ID will appear at the bottom of the screen.
- Complete the Form: If you believe you qualify, complete the form and submit your documentation to learn if you may be eligible to pursue compensation.