Fandango, the online movie ticketing platform, has agreed to a $9.4 million class action settlement resolving claims that it failed to disclose mandatory convenience fees and violated laws regarding expiring promo codes.
Fandango's Class Action Settlement
The settlement covers two groups of consumers:
- Individuals who paid convenience fees when purchasing tickets to California theaters via Fandango between June 11, 2020, and June 17, 2024.
- California and Washington consumers who purchased a Fandango FanClub membership between October 7, 2024, and April 16, 2025.
The lawsuits alleged that Fandango’s ticketing system added mandatory convenience fees without adequately disclosing them, surprising customers after ticket selection. Another lawsuit claimed that the FanClub subscription service offered monthly credits, discounts, and promo codes that expired after 30 days without clearly notifying members, violating California and Washington law.
Preliminary approval for the settlement has been granted, allowing eligible class members to file claims for reimbursement or other benefits outlined in the settlement agreement.
When Did This Settlement Originate?
- Ticket Convenience Fee Claims Period: June 11, 2020 – June 17, 2024
- FanClub Subscription Claims Period: October 7, 2024 – April 16, 2025
- Settlement Amount: $9.4 million
- Eligible Locations: California and Washington residents for FanClub, California residents for convenience fees
What Information Was Breached
While this is a consumer class action rather than a data breach, the claims involve:
- Charges for undisclosed convenience fees on ticket purchases
- Expired promo codes or unclear expiration terms in Fandango FanClub memberships
What You Can Do
Eligible consumers should:
- Review their purchase history on Fandango to determine if they were charged convenience fees or participated in FanClub during the applicable periods.
- File a claim through the court-approved settlement process to receive reimbursement.
- Follow instructions for documentation submission if needed.
- Check the settlement website for deadlines, forms, and FAQs.
File a Class Action Lawsuit Against Fandango
The settlement allows affected consumers to recover compensation without filing a separate lawsuit. However, individuals may consult with attorneys regarding additional claims or related consumer rights issues. Class action lawsuits like this hold companies accountable for failing to provide transparent pricing and disclosure of fees or promo code terms.
Contact Class Action U for guidance on claim submission, eligibility verification, and legal options. Our team connects consumers with experienced attorneys for class action settlements.