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Check Your Eligibility

Slice

If you ordered food through the Slice app or website on or after May 1, 2023, you may have been charged mandatory platform fees that weren’t shown upfront, and you may be eligible to take legal action.
See If You May Qualify
What happened?

Some customers allege that Slice Solutions failed to disclose the full cost of their order upfront. The claims allege that additional fees were only revealed at checkout, making the final total higher than what the consumer thought they were paying.

How We May Help

Class Action U is here to help you understand your rights and get you in touch with a skilled attorney who can guide you through the legal process.

What You Can Do

If you ordered food through the Slice app or website on or after May 1, 2023, take action now by filling out the form linked below to determine whether you may qualify to pursue a legal claim.

Some customers allege that Slice Solutions failed to disclose the full cost of their order upfront and mandatory platform fees were not revealed until the final checkout page. When placing an order through the Slice app or website, some customers claim the item prices shown during browsing and in their cart did not include the mandatory $1.99 “service fee” or $0.95 “support local fee.” The claims allege this was misleading and deceptive under consumer protection laws.

If you meet the following criteria, you may be eligible to participate in the arbitration process and may be eligible to pursue a legal claim:

  • You are 18 years or older.
  • You ordered and paid for food through the Slice app or website on or after May 1, 2023.
  • You placed an order for delivery or pickup through Slice.

If you believe you have been impacted, here’s what you can do:

  • Gather Your Documentation: Collect any receipts, screenshots, confirmation emails, order-history records, bank statements, or credit card statements showing your Slice order(s), the fees charged, and the total amount paid.
  • Provide Your Account Details: Have your Slice account email address, phone number, order dates, order numbers, and delivery or pickup address ready to share.
  • Complete the Form: If you believe you qualify, complete the form and submit your documentation to learn if you may qualify to pursue compensation.
See If You May Qualify
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Frequently Asked Questions

You may qualify if you used the company’s product or service during the time period when the issue affecting other consumers occurred, agreed to the company’s terms of service (which include a mandatory arbitration clause), and experienced the same problem affecting the larger group.

To confirm your eligibility, gather proof of use, such as receipts, account statements, or confirmation emails and complete the intake form to work with our attorneys.

Compensation varies based on your individual damages; there’s no flat payout amount. Settlement amounts are awarded based on each person’s specific circumstances, which often leads to higher individual payouts compared to class action lawsuits where a single settlement fund is divided equally among many participants. Once settled, arbitration decisions are legally binding, meaning the company must pay your full settlement amount.

The mass arbitration process starts with intake and evidence gathering, followed by sending a Notice of Dispute to the company. Once the filing deadline passes, claims are officially filed and a Process Arbitrator is appointed to manage administrative matters. The parties then enter a global mediation phase to negotiate settlement within 120 days. If claims don’t settle, select cases move to a bellwether phase where an arbitrator rules on representative test cases. Finally, after settlement or individual awards are made, claimants receive their compensation payouts.

Nothing. In most cases handled by our partner firms, consumers pay $0 out of pocket to start their claim. Your attorneys will cover any filing fees as part of their contingency arrangement, and the company is required to pay the arbitrator’s fees and most administrative costs. For people with legitimate claims, there is virtually no financial risk in joining a mass arbitration.

A mass arbitration typically takes about 8 to 18 months to resolve, which is significantly shorter than a federal court lawsuit that averages 31 months. The timeline includes intake and evidence gathering (30-90 days), notice of dispute (30-60 days), a mandatory global mediation period within 120 days, and potentially a bellwether phase (6-12 months) if the case doesn’t settle earlier.

Mass arbitration involves filing many individual claims against the same company that are coordinated together, with each claim remaining separate and potentially resulting in individual settlements.

Class actions consolidate all claims into a single lawsuit resolved by a court.

Key differences include:

  1. Speed: arbitration is typically faster
  2. Control: Arbitration gives individuals more control over their claim
  3. Privacy: mass arbitration is confidential while class actions are public record.

No, mass arbitration takes place outside of court through a private arbitration process. Most hearings can be held virtually via telephone or videoconference, depending on the claim amount and circumstances.

Once the company settles, individual payments are distributed to claimants based on their specific damages. Rather than dividing one settlement fund equally like a class action, each person receives compensation calculated according to their unique circumstances and the extent of their harm. The settlement is legally binding, meaning the company must pay all awarded amounts. This individualized approach often results in higher payouts per person compared to class action settlements.