Some DexCom customers claim that when they purchased the G7 CGM system, they were not told about alleged defects that may have caused the device to deliver inaccurate blood glucose readings, suppress or delay critical alerts, and fail at the sensor level. As a result, some consumers claim they paid out of pocket for a device that did not perform as advertised and that DexCom allegedly knew was defective at the time of sale.
If you meet the following criteria, you may be eligible to participate in the arbitration process and may be eligible to pursue a legal claim:
- Age Requirement: You are 18 years or older.
- DexCom G7 Customer: You purchased a DexCom G7 Continuous Glucose Monitoring (CGM) system.
- Device or App User: You purchased the DexCom G7 Receiver or used the DexCom G7 App to receive your glucose readings.
- Out-of-Pocket Payment: You paid any amount out of pocket for the DexCom G7 system, including the receiver, sensors, app, or related accessories.
If you believe you have been impacted:
- Gather Your Documentation: Locate any receipts, confirmation emails, prescriptions, pharmacy receipts, insurance EOBs, or screenshots from the DexCom G7 App showing your glucose readings or order history.
- Provide Your Device Details: Have your DexCom account email, the approximate dates you started (and stopped, if applicable) using the G7 system, and your estimated out-of-pocket costs ready when completing the form.
- Complete the Form: If you believe you qualify, complete the form to learn if you may qualify to pursue compensation.