GM Financial allegedly failed to clearly disclose fees tied to payments made through its online portal, including payments made by debit card or phone. Some borrowers claim these fees were not properly explained before making payments, which may have led to unexpected charges.
As a result, some consumers may have paid more toward their auto loans than they anticipated. These alleged practices may have caused financial harm and confusion about the true cost of making payments.
If you meet the following criteria, you may be eligible to participate in the arbitration process and may be eligible to pursue a legal claim:
- You are 18 years or older
- You currently have or had an auto loan originated by or assigned to GM Financial within the past year
- You made at least one payment through GM Financial’s online payment portal within the past year
- You were charged or believe you may have been charged a processing or convenience fee
- You have records or proof of your loan, account, or payments
If you believe you have been impacted, here’s what you can do:
- Submit Documentation: Provide your loan agreement, proof of your GM Financial account, and payment confirmations
- Complete the Form: Fill out the form to see if you qualify