Subscribe To Our Newsletter

This field is for validation purposes and should be left unchanged.
Class Action U Logo
Check Your Eligibility

1-800 FLOWERS

If you ordered flowers or gifts through the 1-800 FLOWERS website or app on or after May 1, 2022, you may have paid an additional service fee at checkout and you may be eligible to take legal action.
See If You May Qualify
What happened?

1-800 FLOWERS allegedly engaged in deceptive pricing by charging customers a mandatory service fee that is not included in the advertised price of their order. If this happened to you, you may be eligible to pursue compensation.

How We May Help

Class Action U is here to help you understand your rights and get you in touch with a skilled attorney who can guide you through the legal process.

What You Can Do

If you placed an order through the 1-800 FLOWERS website or app on or after May 1, 2022, take action now by filling out the form linked below to find out whether you may qualify to pursue a legal claim.

Some customers claim that 1-800 FLOWERS didn’t tell them about a mandatory service fee until the very last step of checkout. Allegedly, many customers paid the extra charge without realizing they hadn’t agreed to it upfront. The claims allege this was misleading and deceptive under consumer protection laws.

If you meet the following criteria, you may be eligible to participate in the arbitration process and may be eligible to pursue a legal claim:

  1. Age Requirement: You are 18 years or older.
  2. 1-800 FLOWERS Customer: You ordered and paid for flowers or merchandise through the 1-800 FLOWERS website or app on or after May 1, 2022.
  3. Not a Celebrations Passport Member: You were not enrolled in the 1-800 FLOWERS Celebrations Passport membership (the subscription that includes free shipping) at the time of your order.

If you believe you have been impacted, here’s what you can do:

  1. Gather Your Documentation: Locate any available order receipts, confirmation emails or texts, screenshots of your order history, or bank and credit card records showing a service fee was charged on your 1-800 FLOWERS order(s).
  2. Provide Your Order Details: Have your order number, order date, and the email address or phone number associated with your 1-800 FLOWERS account ready when completing the form.
  3. Complete the Form: If you believe you qualify, complete the form and submit your documentation to learn if you may qualify to pursue compensation.
See If You May Qualify
Subscribe To Our Newsletter

New cases and investigations, settlement deadlines, and news straight to your inbox.

This field is for validation purposes and should be left unchanged.
Recent Recoveries Secured By Milberg
$64.5 Million
Settlement
Parris, et al. v. Meta Platforms, Inc.

For 4 million consumers after employing a mass arbitration strategy on behalf of more than 100,000 consumers

$35 Million
Settlement
Boone v. Snap, Inc.

For 3 million consumers after employing a mass arbitration strategy on behalf of more than 10,000 consumers

Frequently Asked Questions

You may qualify if you used the company’s product or service during the time period when the issue affecting other consumers occurred, agreed to the company’s terms of service (which include a mandatory arbitration clause), and experienced the same problem affecting the larger group.

To confirm your eligibility, gather proof of use, such as receipts, account statements, or confirmation emails and complete the intake form to work with our attorneys.

Compensation varies based on your individual damages; there’s no flat payout amount. Settlement amounts are awarded based on each person’s specific circumstances, which often leads to higher individual payouts compared to class action lawsuits where a single settlement fund is divided equally among many participants. Once settled, arbitration decisions are legally binding, meaning the company must pay your full settlement amount.

The mass arbitration process starts with intake and evidence gathering, followed by sending a Notice of Dispute to the company. Once the filing deadline passes, claims are officially filed and a Process Arbitrator is appointed to manage administrative matters. The parties then enter a global mediation phase to negotiate settlement within 120 days. If claims don’t settle, select cases move to a bellwether phase where an arbitrator rules on representative test cases. Finally, after settlement or individual awards are made, claimants receive their compensation payouts.

Nothing. In most cases handled by our partner firms, consumers pay $0 out of pocket to start their claim. Your attorneys will cover any filing fees as part of their contingency arrangement, and the company is required to pay the arbitrator’s fees and most administrative costs. For people with legitimate claims, there is virtually no financial risk in joining a mass arbitration.

A mass arbitration typically takes about 8 to 18 months to resolve, which is significantly shorter than a federal court lawsuit that averages 31 months. The timeline includes intake and evidence gathering (30-90 days), notice of dispute (30-60 days), a mandatory global mediation period within 120 days, and potentially a bellwether phase (6-12 months) if the case doesn’t settle earlier.

Mass arbitration involves filing many individual claims against the same company that are coordinated together, with each claim remaining separate and potentially resulting in individual settlements.

Class actions consolidate all claims into a single lawsuit resolved by a court.

Key differences include:

  1. Speed: arbitration is typically faster
  2. Control: Arbitration gives individuals more control over their claim
  3. Privacy: mass arbitration is confidential while class actions are public record.

No, mass arbitration takes place outside of court through a private arbitration process. Most hearings can be held virtually via telephone or videoconference, depending on the claim amount and circumstances.

Once the company settles, individual payments are distributed to claimants based on their specific damages. Rather than dividing one settlement fund equally like a class action, each person receives compensation calculated according to their unique circumstances and the extent of their harm. The settlement is legally binding, meaning the company must pay all awarded amounts. This individualized approach often results in higher payouts per person compared to class action settlements.