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Check Your Eligibility

DexCom

If you purchased a DexCom G7 Continuous Glucose Monitoring system and experienced inaccurate readings, failed alerts, or sensor failures, you may be eligible to take legal action.
See If You May Qualify
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What happened?

Some consumers claim that DexCom misled customers about the safety and reliability of its G7 Continuous Glucose Monitoring system by allegedly concealing known defects that may have caused inaccurate readings, failed alerts, and sensor failures, including defects that led to FDA recalls.

How We May Help

Class Action U is here to help you understand your rights and get you in touch with a skilled attorney who can guide you through the legal process.

What You Can Do

If you purchased a DexCom G7 Continuous Glucose Monitoring system and used the DexCom G7 Receiver or the DexCom G7 App to receive your glucose readings, take action now by filling out the form linked below to determine whether you may qualify to pursue a legal claim.

Some DexCom customers claim that when they purchased the G7 CGM system, they were not told about alleged defects that may have caused the device to deliver inaccurate blood glucose readings, suppress or delay critical alerts, and fail at the sensor level. As a result, some consumers claim they paid out of pocket for a device that did not perform as advertised and that DexCom allegedly knew was defective at the time of sale.

If you meet the following criteria, you may be eligible to participate in the arbitration process and may be eligible to pursue a legal claim:

  • Age Requirement: You are 18 years or older.
  • DexCom G7 Customer: You purchased a DexCom G7 Continuous Glucose Monitoring (CGM) system.
  • Device or App User: You purchased the DexCom G7 Receiver or used the DexCom G7 App to receive your glucose readings.
  • Out-of-Pocket Payment: You paid any amount out of pocket for the DexCom G7 system, including the receiver, sensors, app, or related accessories.

If you believe you have been impacted:

  • Gather Your Documentation: Locate any receipts, confirmation emails, prescriptions, pharmacy receipts, insurance EOBs, or screenshots from the DexCom G7 App showing your glucose readings or order history.
  • Provide Your Device Details: Have your DexCom account email, the approximate dates you started (and stopped, if applicable) using the G7 system, and your estimated out-of-pocket costs ready when completing the form.
  • Complete the Form: If you believe you qualify, complete the form to learn if you may qualify to pursue compensation.
See If You May Qualify
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Frequently Asked Questions

You may qualify if you used the company’s product or service during the time period when the issue affecting other consumers occurred, agreed to the company’s terms of service (which include a mandatory arbitration clause), and experienced the same problem affecting the larger group.

To confirm your eligibility, gather proof of use, such as receipts, account statements, or confirmation emails and complete the intake form to work with our attorneys.

Compensation varies based on your individual damages; there’s no flat payout amount. Settlement amounts are awarded based on each person’s specific circumstances, which often leads to higher individual payouts compared to class action lawsuits where a single settlement fund is divided equally among many participants. Once settled, arbitration decisions are legally binding, meaning the company must pay your full settlement amount.

The mass arbitration process starts with intake and evidence gathering, followed by sending a Notice of Dispute to the company. Once the filing deadline passes, claims are officially filed and a Process Arbitrator is appointed to manage administrative matters. The parties then enter a global mediation phase to negotiate settlement within 120 days. If claims don’t settle, select cases move to a bellwether phase where an arbitrator rules on representative test cases. Finally, after settlement or individual awards are made, claimants receive their compensation payouts.

Nothing. In most cases handled by our partner firms, consumers pay $0 out of pocket to start their claim. Your attorneys will cover any filing fees as part of their contingency arrangement, and the company is required to pay the arbitrator’s fees and most administrative costs. For people with legitimate claims, there is virtually no financial risk in joining a mass arbitration.

A mass arbitration typically takes about 8 to 18 months to resolve, which is significantly shorter than a federal court lawsuit that averages 31 months. The timeline includes intake and evidence gathering (30-90 days), notice of dispute (30-60 days), a mandatory global mediation period within 120 days, and potentially a bellwether phase (6-12 months) if the case doesn’t settle earlier.

Mass arbitration involves filing many individual claims against the same company that are coordinated together, with each claim remaining separate and potentially resulting in individual settlements.

Class actions consolidate all claims into a single lawsuit resolved by a court.

Key differences include:

  1. Speed: arbitration is typically faster
  2. Control: Arbitration gives individuals more control over their claim
  3. Privacy: mass arbitration is confidential while class actions are public record.

No, mass arbitration takes place outside of court through a private arbitration process. Most hearings can be held virtually via telephone or videoconference, depending on the claim amount and circumstances.

Once the company settles, individual payments are distributed to claimants based on their specific damages. Rather than dividing one settlement fund equally like a class action, each person receives compensation calculated according to their unique circumstances and the extent of their harm. The settlement is legally binding, meaning the company must pay all awarded amounts. This individualized approach often results in higher payouts per person compared to class action settlements.