Exeter Finance allegedly charged payment processing or convenience fees when borrowers made payments through its online portal, by phone, or using debit cards. Some consumers claim these fees were not clearly disclosed in their loan agreements or before making payments. As a result, borrowers may have unknowingly paid additional charges beyond their expected loan payments. These alleged practices may have caused financial harm and confusion about the true cost of repaying their loans.
If you meet the following criteria, you may be eligible to participate in the arbitration process and may be eligible to pursue a legal claim:
- You are 18 years or older
- You currently have or had an auto loan with Exeter Finance LLC within the past year
- You made at least one payment through Exeter’s online or phone payment system within the past year
- You were charged or believe you may have been charged a processing or convenience fee
- You have records or proof of your loan, account, or payments
If you believe you have been impacted, here’s what you can do:
- Submit Documentation: Provide your loan agreement, proof of your Exeter account, and payment confirmations
- Complete the Form: Fill out the form to see if you qualify