Some customers allege that GoPuff advertised low prices and delivery fees — including free delivery for “FAM” membership holders, but then charged a separate mandatory fee (such as a City Impact Fee or Local Ordinance Fee) during the final checkout stage. Some customers claim this additional fee was not clearly disclosed upfront. The claims allege this was misleading and deceptive under consumer protection laws.
If you believe you qualify, complete the form to learn whether you may be eligible to pursue a claim.
- Age Requirement: You are 18 years or older.
- GoPuff Customer: You placed an order through the GoPuff app or website in the last two years and you were the customer who paid for the order (not a delivery driver).
- Mandatory Fee: You were charged a mandatory added fee — such as a City Impact Fee, Local Ordinance Fee, or similar charge — during checkout that was not clearly displayed earlier in the ordering process.
- FAM Membership (Optional): You may have a GoPuff “FAM” membership, though membership is not required to qualify.
If you believe you have been impacted, here’s what you can do:
- Gather your documents: Collect any proof of your GoPuff orders and receipts showing the mandatory fees you were charged. The best evidence is found in the GoPuff app under, Account — My Orders — Details — View Order Details. Screenshots of your account details, order confirmations, receipts, emails, or payment records are all helpful.
- Provide your account details: Have ready your GoPuff email address, order numbers, and information about when you made your purchases.
- Complete the Form: If you believe you qualify, complete the form and submit your documentation to learn if you may qualify to pursue compensation.