Microsoft allegedly failed to provide clear information about the availability of a lower-priced option for users who did not want the Copilot AI feature. Instead, customers claim they were forced into higher-priced plans unless they initiated the cancellation process. This may be a violation of consumer protection laws.
If you meet the following criteria, you may be eligible to pursue a legal claim:
- You are 18 years or older
- You have a Microsoft 365 subscription
- You renewed your Microsoft 365 subscription after November 1, 2024
- You recall receiving a notice about a price increase or Copilot AI features
- You were not informed about the option to keep your old plan at a lower price
- You reside in one of the following states: Alaska, Colorado, District of Columbia, Hawaii, Idaho, Indiana, Kansas, Montana, New Hampshire, New York, Oklahoma, Rhode Island, Utah, or Virginia
If you believe you have been impacted, here’s what you can do:
- Submit Documentation: Provide screenshots or receipts showing your Microsoft 365 renewal charges before and after November 1, 2024
- Complete the Form: Fill out the form to see if you may qualify