Subscribe To Our Newsletter

This field is for validation purposes and should be left unchanged.
Class Action U Logo
Check Your Eligibility

Vivid Seats

You may be eligible to pursue a legal claim if you bought tickets on Vivid Seats for an event in New York or Nevada between September 2022 and April 2025.
See If You May Qualify
Facebook X-twitter-square Reddit
What happened?

Vivid Seats has been accused of misleading consumers by advertising “fee-free” ticket prices, and then allegedly adding fees at the final confirmation page, which consumers claim resulted in unexpected price increases.

How We May Help

Class Action U is here to help you understand your rights and get you in touch with a skilled attorney who can guide you through the legal process.

What You Can Do

If you made a purchase on Vivid Seats for an event in New York or Nevada between September 2022 and April 2025, take action now by filling out the form linked below to determine your eligibility for a claim which may allow you to pursue compensation.

Vivid Seats has been accused of advertising tickets with no fees upfront, only to reveal additional charges on the final checkout page, after consumers have already entered their payment and personal information. This alleged practice may have misled customers into believing they were paying one price, only to later see a higher total price at checkout, as reported by consumers.

You may be eligible to participate in a legal review if you meet the following criteria:

  • Ticket Purchase: You must have purchased tickets from Vivid Seats for an event in New York or Nevada between September 2022 and April 2025.
  • Hidden Fees: You were charged hidden fees after seeing an initial “fee-free” ticket price.
  • No Disclosure: According to consumers Vivid Seats did not disclose the total ticket price, including fees, on the initial ticket listing or selection page.

If you qualify, here’s what you can do:

  • Review Your Ticket Purchases: Check if you bought tickets from Vivid Seats for events in New York or Nevada within the eligible timeframe.
  • Gather Proof: Collect any documentation confirming your ticket purchases, including email confirmations, receipts, or screenshots showing the final price you paid and the fees added at the end.
  • Complete the Form: If you believe you qualify, complete the form and submit your documentation to learn if you may qualify to pursue compensation.
See If You May Qualify
Subscribe To Our Newsletter

New cases and investigations, settlement deadlines, and news straight to your inbox.

This field is for validation purposes and should be left unchanged.
Recent Recoveries Secured By Milberg
$64.5 Million
Settlement
Parris, et al. v. Meta Platforms, Inc.

For 4 million consumers after employing a mass arbitration strategy on behalf of more than 100,000 consumers

$35 Million
Settlement
Boone v. Snap, Inc.

For 3 million consumers after employing a mass arbitration strategy on behalf of more than 10,000 consumers

Frequently Asked Questions

You may qualify if you used the company’s product or service during the time period when the issue affecting other consumers occurred, agreed to the company’s terms of service (which include a mandatory arbitration clause), and experienced the same problem affecting the larger group.

To confirm your eligibility, gather proof of use, such as receipts, account statements, or confirmation emails and complete the intake form to work with our attorneys.

Compensation varies based on your individual damages; there’s no flat payout amount. Settlement amounts are awarded based on each person’s specific circumstances, which often leads to higher individual payouts compared to class action lawsuits where a single settlement fund is divided equally among many participants. Once settled, arbitration decisions are legally binding, meaning the company must pay your full settlement amount.

The mass arbitration process starts with intake and evidence gathering, followed by sending a Notice of Dispute to the company. Once the filing deadline passes, claims are officially filed and a Process Arbitrator is appointed to manage administrative matters. The parties then enter a global mediation phase to negotiate settlement within 120 days. If claims don’t settle, select cases move to a bellwether phase where an arbitrator rules on representative test cases. Finally, after settlement or individual awards are made, claimants receive their compensation payouts.

Nothing. In most cases handled by our partner firms, consumers pay $0 out of pocket to start their claim. Your attorneys will cover any filing fees as part of their contingency arrangement, and the company is required to pay the arbitrator’s fees and most administrative costs. For people with legitimate claims, there is virtually no financial risk in joining a mass arbitration.

A mass arbitration typically takes about 8 to 18 months to resolve, which is significantly shorter than a federal court lawsuit that averages 31 months. The timeline includes intake and evidence gathering (30-90 days), notice of dispute (30-60 days), a mandatory global mediation period within 120 days, and potentially a bellwether phase (6-12 months) if the case doesn’t settle earlier.

Mass arbitration involves filing many individual claims against the same company that are coordinated together, with each claim remaining separate and potentially resulting in individual settlements.

Class actions consolidate all claims into a single lawsuit resolved by a court.

Key differences include:

  1. Speed: arbitration is typically faster
  2. Control: Arbitration gives individuals more control over their claim
  3. Privacy: mass arbitration is confidential while class actions are public record.

No, mass arbitration takes place outside of court through a private arbitration process. Most hearings can be held virtually via telephone or videoconference, depending on the claim amount and circumstances.

Once the company settles, individual payments are distributed to claimants based on their specific damages. Rather than dividing one settlement fund equally like a class action, each person receives compensation calculated according to their unique circumstances and the extent of their harm. The settlement is legally binding, meaning the company must pay all awarded amounts. This individualized approach often results in higher payouts per person compared to class action settlements.